HEFT Consulting were recently retained to work with a Board to triangulate and explore the hard and soft metrics they are using to ensure they get early warning of any serious incidents from the ‘shop floor’. Using solely their own perceptions, we teased out three specific issues that needed to be acted upon immediately. This form of pro-active working is exactly what Boards need to be doing to truly unpick their organisational issues. What could we uncover at your Trust? Let our experienced senior NHS facilitators work with you to get under the usual “board talk” and find out.